Your privacy is important to us. When you use Facy services, you trust us with your information. This Privacy Statement is meant to help you understand what data we collect, why we collect it, and what we do with it.
People have different privacy concerns. Our goal is to be clear about what information we collect, so that you can make meaningful choices about how it is used. This is important; we hope you will take time to read it carefully.
The following sections provide additional information relevant to Facy services. This policy applies to the Facy services listed below, as well as other Facy services that display this policy.
Outlook Add-ins booking
References to Facy services in this policy include Facy websites, apps, add-ins, plugins, and software.
We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Statement.
Personal Data We Collect
Facy collects data to operate effectively and provide you the best experiences with our services. You provide some of this data directly, such as when you create an Facy account, submit a room search, order meeting room services, use our web portal, or contact us for support. We get some of it by recording how you interact with our services by, for example, using technologies like cookies, and receiving error reports or usage data from software running on your device. We also obtain data from third parties like Google Analytics. We also use services from other companies to help us determine a location based on your IP address in order to customize certain services to your location.
The data we collect depends on the services and features you use, and includes the following.
Name and contact data (If you have an Facy account or is granted with an employer-account). We collect your first and last name, email address, phone number, and other similar contact data.
Credentials. We collect login and passwords (for admin users) and similar security information used for authentication and account access.
Demographic data. We collect data about you such as your country and preferred language.
Billing data (For organizational accounts only). We collect data necessary to process your payment if you make purchases.
Usage data. We collect data about how you and your device interact with our services. This includes data, such as the features you use, the items you purchase, the web pages you visit, and the room search terms and POIs you look for. This also includes data about your device and the network you use to connect to our services, regional and language settings. It includes information about the operating systems and other software installed on your device, including product keys. And it includes data about the performance of the services and any problems you experience with them.
Location data. We collect data about your location. Location data includes, for example, a location derived from your IP address or data that indicates where you are located with less precision, such as at a city or postal code level.
Content. We collect content of your meetings and communications when necessary to provide you with the services you use. For example, if you find a room using RoomFinder, order services for your meeting with Meeting+, or invite guests to your meeting with Welcome+. The content and data can include:
Email of current user
Email of organizer for the meeting
Start/end time of meeting
Exchange ID of the meeting
We also collect the content of messages you send to us, such as feedback and product reviews you write, or questions and information you provide for customer support. When you contact us, such as for customer support, phone conversations or chat
sessions with our representatives may be monitored and recorded.
You have choices about the data we collect. When you are asked to provide personal data, you may decline. But if you choose not to provide data that is necessary to provide a service, you may not be able to use some features or services.
Service-specific sections below describe data collection practices applicable to use of those services.
How We Use Personal Data; Disclosure of Personal Data
We use the information we collect from all of our services to provide, maintain, protect and improve them, to develop new ones, and to protect Facy and our users.
Facy uses the data we collect for two basic purposes: (1) To operate our business and provide (including improving and personalizing) the services we offer to you, (2) to send communications, including promotional communications for other Facy solutions, that will help you improve the utilization of the Facy solution.
In carrying out these purposes, we combine data we collect through the various Facy services you use to give you a more seamless, consistent and personalized experience.
Providing and improving our services. We use data to provide and improve the services we offer and perform essential business operations. This includes operating the services, maintaining and improving the performance of the services,
including developing new features, research, and providing customer support. Examples of such uses include the following.
Providing the Services. We use data to carry out your transactions with us and to provide our services to you. Often, those services include personalized features that enhance your productivity and enjoyment, and tailor your service experiences based on your activities, interests and location.
Customer support. We use data to diagnose service problems and provide other customer care and support services.
Product activation. We use data – including device and application type, location, and unique device, application, network and subscription identifiers – in order to activate software and devices that require activation.
Service Improvement. We use data to continually improve our services, including adding new features or capabilities.
Security, Safety and Dispute Resolution. We use data to protect the security and safety of our services and our customers, to detect and prevent fraud, to confirm the validity of software licenses, to resolve disputes and enforce our agreements. Our communications and data syncing services systematically scan content in an automated manner to identify suspected spam, viruses, abusive actions, or URLs that have been flagged as fraud, phishing or malware links. We may block delivery of a communication or remove content if it violates our terms.
Investigations of Questionable Activity. We disclose information that we, in good faith, believe is appropriate to cooperate in investigations of fraud or other illegal activity, or to conduct investigations of violations of our user agreements. For example, this means that if we conduct a fraud investigation and conclude that one side has engaged in deceptive practices, we can give that person or entity’s contact information to victims who request it. In addition, we reserve the right to disclose aggregate information and personally identifiable information to third parties as required or permitted by law and when we believe that disclosure is necessary to protect our rights.
Legal Requests. We disclose information in response to a subpoena, warrant, court order, levy, attachment, order of a court-appointed receiver or other comparable legal process (“Legal Request”), including Legal Requests from private parties in a civil action, and in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. If the Legal Request seeks information about an identified user or limited group of users, we’ll make reasonable business efforts to contact the user(s) before providing information to the party that requests it. We cannot guarantee that we will be able to contact the user(s) in all cases, whether
because of a time limit, court order, inability to effectively contact a user, or for any other reason. We may disclose information to an individual’s agent or legal representative (such as the holder of a power of attorney that an individual grants, or a guardian appointed for an individual).
Business Operations. We use data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business.
Sale of Business. As with any other business, it is possible that in the future we could merge with or be acquired by another company. If such an acquisition occurs, the successor company would have access to the information maintained by us, including customer account information, but would continue to be bound by this Policy unless and until it is amended.